Product Description

Warranty

We provide one-year limited warranty for all machines from the date of purchase

1. Our warranty covers only those defects which arise as a result of normal use of the product, and the bellows not apply to any:

u       Improper or inadequate maintenance

u       Misusage and mishandling

u       Damaged by a wrong voltage use

u      Physical damage(for example, dropping the parts on the floor or into water, broken case, etc)

2. What is the repair, exchange & refund policy?

Exchange and refund only on big defective units (beyond repair).For buyers' used machines, we only can support repair service.

Repair: We provide free spare parts (just include the main board and motor) within the warranty period. Buyer should provide serial number and photos of defective machines, but buyer should pay the shipment charges and return us the broken parts.

Exchange: If you reported problem to us in one month on arrival of the machine, we accept the exchange. Buyer needs pay the ship back sea freight and the sea freight for new machine.

Refund: If you reported problem to us in one week on arrival of machines, we accept the refund, but we only refund you the payment after receiving the returned goods.

3. What about when one year warranty over time?

We still offer the repair service to you when the warranty time is over, even we can offer you the repair service in the whole life of machine.

4. How to support you when you purchase our machine in first time?

When you meet the problem of our machine under the situation that you are not familiar with our machines.

Do not worry, we can offer:

u        User Manual in English

u        Operation Video

u         Support on-line

u        You can send your technician to our factory to attend the skill training.

YIWU INNOVO PRINTING MACHINERY CO.,LTD. is a global business enterprise engaged in the manufacture, marketing, research and development of machinery. Our firm also provides import and export operations and technical training. We are a professional firm which manufactures and sells printing machines and office equipment. Our high quality products and perfect service have enjoyed a high reputation in the industry. Moreover, they sell well all over the world. Our products include all kinds of offset machines, cutting machines, binding machines, bill printing machines, digital stencil duplicator machines, digital print machines, spray printing machines, print finishing machines and other kinds of printing, packing, advertisement and office equipment. We sincerely hope to establish business relationships and cooperate with you.

Our tenets:

1) Society`s Avail First

2) Client`s Avail First

3) Employee`s Avail First

4) Enterprise`s Avail Second